85: Gold Dust Archive – Bright Ideas with Karl Sandland

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure…

In this episode, Gavin is joined by Karl Sandland.

Karl is the Founder and Chief Experience Officer at BrightCX LTD.

We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two
contrasting companies highlighted how to deal with a customer – but
also how to turn them off; and why asking what animal someone considers
themselves to be can act as a wonderful gateway to finding out their
true needs!

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You can find Karl online at:

LinkedIn
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FeedSpot – 30 Best Customer Service Podcasts

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: