Finding
Gold Dust
How to create exceptional customer experiences.
There is ‘Gold Dust’ in every single conversation you have with a customer, as long as you know where to look.
Find it on Amazon (opens in a new tab)By Gavin Scott.
For the people
who make service happen.
The book is for anyone who serves customers, manages a team or runs a business.
The book brings your attention back to the conversation: the detail you notice, the question you ask, the moment someone feels valued.
Bring these ideas to your teamWhat readers say.
“When it comes to ‘customer service’ Gavin Scott truly walks the talk! Having had the pleasure of spending time with Gavin over the past few years and hearing him deliver several insightful & engaging presentations, I can confirm that his passion for the subject he loves comes across fully on every page…”
“This is one of the best business books I have read in a long time. Gavin’s story telling skills are second to none.”
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.