Ideas that stay
with the room.
Customer service, team culture and human connection.
Keynote speaking with Gavin Scott.
Give people something
to talk about.
Gavin shares lessons from his customer service career, alongside stories from the military, business and sport.
Creating memorable customer experiences
Explore how everyday conversations shape what people remember about your organisation.
Building a team that cares
Help people see the part they play in the experience your customers receive.
Making culture part of the conversation
Look at the habits and relationships inside your business that influence the service outside it.
Planning your event.
Gavin can take one slot in your agenda, such as an hour in the morning or afternoon, or help you design the content for the whole day.
Where Gavin has worked with audiences
- BT: an event for BT’s Customer First programme
- Virgin Media: sessions at call centre sites in India, Manila and the UK
- O2: on stage at an O2 event
- Exam revision: more than 500 events for young people across the UK
See how Gavin
connects with a room.
What clients remember.
Read all five testimonialsBefore we talk
Can the talk be tailored to our event?
Share your event theme, audience, format and the main takeaway you want people to leave with. Discuss these with Gavin when you enquire.
How much does it cost?
Tell Gavin what you have in mind and ask for a proposal.
How do we get started?
Book a discovery call or send Gavin an email with a little about your organisation and what you have in mind.
Book a discovery call (opens in a new tab)Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.