Become the business everyone is recommending, because you are

Creating Exceptional
Customer Experiences

Join the world’s best loved businesses that people can’t stop talking about.

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Gavin Scott speaking at an O2 event — On stageView speaking

Gavin working with customer service professionals — With your teamView workshops

Gavin facilitating a customer service discussion — In the conversationView consulting

Gavin has worked with teams at

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For your team

Customer service workshops

Help your team feel more confident in the conversations they have with customers every day.

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For your next event

Keynote speaking

Planning an event? Give your audience something useful to take back to work.

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For your organisation

Customer experience consulting

Talk through what your customers are experiencing and what you’d like to improve.

Talk through your challenge View consulting

What clients remember.

Read all five testimonials

“We not only saw a massive increase in Sales but big improvements with our Customer Experience.”

Lee CharltonHead of Sales & Retention, npower Business

“Since Gavin’s involvement with Union Street we have seen a tenfold increase in the amount of positive customer feedback.”

Jose FernandezChief Operating Officer, Union Street Technologies

“There’s not many training sessions that I’ve seen that have had that level of stickiness before!”

Karen InghamCustomer Service Director, Virgin Media

Watch the showreel

For me, service has always been personal.

I grew up in pubs. My family knew their customers by name, remembered their stories and made them feel welcome.

That stayed with me, from my first customer service role to leading a team of 120, and into the work I do today.

Read Gavin’s story

Finding Gold Dust

My book on the moments that make service memorable.

Discover the book

Customer Service Gold Dust

Explore 91 episodes of Customer Service Gold Dust.

Browse the podcast

Let’s talk about your customer experience.

Tell Gavin about your team, your event or the challenge you’re working on.

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Creating ExceptionalCustomer Experiences