Customer service workshops
Good service takes practice. Help your team build confidence in the conversations that happen every day.
- Listening and human connection
- Handling difficult conversations
- Building everyday service habits
When your team needs practice.
Choose a workshop when you know the conversations your people need to handle better and want time to practise together. If you need to understand the wider service problem first, start with consulting.
What would you like
your team to do differently?
Listen for what matters.
Explore how to ask useful questions, understand what the customer needs and avoid rushing into a scripted answer.
Stay human when it gets difficult.
Work on the confidence to acknowledge frustration, handle complaints and give the customer a clear next step.
Make the learning part of the day.
Connect the customer experience to the team’s everyday culture. Discuss how useful ideas can become shared habits.
Start with the real situation.
Talk about your team
Share the customer feedback, challenges and everyday situations you want to address.
Shape the workshop
Agree the focus and format around what your people need to work on.
Put ideas into practice
Make time for discussion and practical learning your team can take back to work.
Ask about workshops, presentations, online training and coaching to help the learning last. Gavin’s 3-Minute Customer Service Strategy™ gives the team a shared approach to remember and put into practice.
Customer conversations
in practice.
“I’ve already explained this twice.”
“You’ll need to speak to another department.”
“Let me make sure I understand what has happened, so you don’t have to start again.”
Start by acknowledging the effort the customer has already made.
“I’m not sure which option is right for me.”
“All the information is on our website.”
“What matters most to you? Let’s work through the options together.”
“I bought from you last month.”
“What’s your order number?”
“Welcome back. How did you get on with it?”
What clients remember.
Read all five testimonialsBefore we talk
Is the programme tailored to our organisation?
Workshops and consulting start with your organisation’s challenges. Tell Gavin about your team, your customer feedback and what you want to improve.
How much does it cost?
Tell Gavin what you have in mind and ask for a proposal.
How do we get started?
Book a discovery call or send Gavin an email with a little about your organisation and what you have in mind.
Book a discovery call (opens in a new tab)Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.