Welcome to Episode 21 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Fractional Chief Customer Office and CX Strategist, Nicholas Zeisler.
Nicholas is extremely passionate about convincing organisations to improve their CX without simply associating it with the end result of higher potential income. We hear him talk about the importance of systems; why customer service and customer experience frequently target two entirely different areas; and when improving CX systems doesn’t always lead to improved revenues.
You can find Nicholas online at: https://www.linkedin.com/in/zeislerconsulting/http://zeislerconsulting.com/