19: How To Create An Emotional Connection In Todays World

Welcome to Episode 19 of The Customer Service Gold Dust Podcast.

In this episode, Gavin takes another deep dive into some of the topics discussed by recent guests, including how to go about creating an emotional connection with our customers.

We take a look at some pertinent examples from companies such as Amazon, with their reputation for incredibly fast delivery; BMW, with a wonderful breakdown service called BMW Assist; and why it’s important to crystallise which emotions you want your customers to feel.

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: