Welcome to Episode 26 of The Customer Service Gold Dust Podcast.

 In this episode, Gavin is joined by Customer Experience Leader, Shep Hyken.

Shep is a renowned Customer Experience and Service Expert, Keynote Speaker and Best-Selling Author.

We hear him talk about the origins of CX and what it has morphed into; the importance of defining success criteria in advance; when to think like the buyer – not the supplier; and why CX is a crucial area that will only continue to grow over the coming years.

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You can find Shep online at: https://hyken.com/

Linkedin: https://www.linkedin.com/in/shephyken/ 

Latest Book: I’ll Be Back How to Get Customers to Come Back Again and Again

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