80: Gold Dust Archive – Conquering Mediocrity with Jamie Thorpe

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure…

In this episode, Gavin is joined by Jamie Thorpe.

Jamie is a CX, Research and Engagement Professional – and the Head of Experience Management at Ipsos MORI CX.

We hear him pinpoint why priorities are always an essential part of any roadmap; when mediocrity is the thing to be feared – not digitisation; and the tangible benefits of communicating with customers during The Credit Crunch.

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You can find Jamie online at:

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

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