75: Scaling Customer Service Quickly and Effectively with Luba Chudnovets

Welcome to Episode 75 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Luba Chudnovets.

Luba Chudnovets is Co-Founder and CEO of Cordless.

We hear her talk about her fascinating experience at (then) start-up bank, Monzo and what it taught her about Customer Service; why voice should always have a place for customers; she highlights the technologies available to help agents identify common pressing concerns; and why she values problems as an opportunity rather than a hindrance.
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You can find Luba Chudnovets online at:

Cordless Website

Email Address

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: