68: The Importance of Giving Compliments

Welcome to Episode 68 of The Customer Service Gold Dust Podcast.

In this episode, Gavin talks about the magic of giving compliments.

He elaborates on some interesting examples of how giving compliments can make customer service fun and fluid – whether you’re the agent or the customer.

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"Gav spent a number of months working with our Business Sales teams in Leeds. We not only saw a massive increase in Sales but big improvements with our Customer Experience. Gav knew everyone and everyone knew Gav. We also recorded the highest employee engagement scores for all npower content Centre's while Gav was with us!"

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“Gavin worked with Alphabet on our programme to Perfect the Alphabet Customer Experience (PACE). Gavin was a vital part of a programme which empowered and enabled over 400 employees to be part of a cultural transformation to drive change in our customer approach. As a result of the PACE programme we’ve seen a significant uplift in customer satisfaction and greater levels of collaboration and co-ordination across the business, as well as winning a number of high profile industry awards for our customer service.”

“Staff feedback ranged from “Eye opening” to “Inspirational”. Since Gavin’s involvement with Union Street we have seen a tenfold increase in the amount of positive customer feedback. Our Leaders are more effective than what they ever have been.”

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

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