55: Reconnecting The Customer Experience with Mads Fosselius

Welcome to Episode 55 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Mads Fosselius.

Mads is the CEO & Co-Founder of Dixa.

We hear him talk about what he considers to be the key elements of CX in today’s day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service.

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You can find Mads online at:

Dixa Report

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: