Welcome to Episode 52 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is once again joined by Jimmy Hosang.
Jimmy is the CEO of TMAC – The Modular Analytics Company.
We hear him discuss how scripts are making a return – in combination with artificial intelligence; the statistics behind how agents are actually relying on their own “scripts”; and the three keys things that will drive improvement onward and upwards.
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You can find Jimmy online at:
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