Listen to people who are passionate about creating exceptional Customer Experiences and find out more about their journey, insights, challenges and current focus in an ever changing customer service landscape.
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68: The Importance of Giving Compliments
Welcome to Episode 68 of The Customer Service Gold Dust Podcast. In this episode, Gavin talks about the magic of giving compliments. He elaborates on some interesting examples of how giving compliments can make customer service fun and fluid –
67: Contact Center Secrets with Matt Beckwith
Welcome to Episode 67 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Matt Beckwith. Matt is a Director of Customer Experience and ‘The Contact Center Geek’. We hear him talk about a particular habit
66: Getting the Little Things Right in Customer Service
Welcome to Episode 66 of The Customer Service Gold Dust Podcast. In this episode, Gavin talks about the importance of getting the little things right. He elaborates on a fascinating example of how one little thing can make all the
65: Best Ever Customer Service in the Hospitality Industry
Welcome to Episode 65 of The Customer Service Gold Dust Podcast. In this episode, Gavin talks about various examples of brilliant customer service in the Hospitality Industry. He discusses how research indicates that the first 12 words of any encounter
64: Creating Customer D.E.L.I.G.H.T!
Welcome to Episode 64 of The Customer Service Gold Dust Podcast. In this episode, Gavin talks about the various ways in which you can create “D.E.L.I.G.H.T” for your customers. He discusses the various steps behind the acronym “D.E.L.I.G.H.T”, with the
