12: How the Appropriate Technology can Play a Vital Role in Customer Service with Justin Robbins

Welcome to Episode 12 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Customer Experience Researcher, Justin Robbins.

We hear him talk about how the appropriate technology can play a vital role in customer service; the difference between ‘customer service’ and ‘customer experience’; and what he’s learned about the paradox of choice.

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You can find Justin online at: https://www.linkedin.com/in/justinmrobbins/
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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: