08: Taking Analytics and Data Science Back to Basics with Jimmy Hosang

Welcome to Episode 8 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Jimmy Hosang, the CEO at TMAC – The Modular Analytics Company. We hear him expand upon the role of Artificial Intelligence within customer service, and how sometimes, there are more effective methods of increasing value within a customer base. Jimmy also explains what might be important in a post-pandemic landscape, and why a chatbot isn’t always the best way of interfacing with customers. He highlights how the right use of tech and data is only going to become more crucial over time.

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You can find Jimmy online at:https://www.linkedin.com/in/jimmy-is-analytics/
TMAC’s website is:
https://tmac.ai/

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