06: Inner Workings of an Award Winning Customer Relationship Manager with Carol Burgess

Welcome to Episode 6 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Carol Burgess, the Head of Service Management at Alphabet GB. Carol gives a fascinating glimpse into the inner workings of a leading Business Mobility corporation; the ways in which Next Issue Avoidance can proactively keep you two steps ahead; and how empathy has become a truly transformative way to actively listen to customers.

You can find Carol online at:
https://www.linkedin.com/in/carol-burgess-aa82a284

Alphabet GB’s website is:
https://www.alphabet.com/en-gb

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: