04. Taking Customer Service from Good to Great with Bryan Horn

Welcome to Episode 4 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Bryan Horn, the founder of CX Solutions. Bryan gives a fascinating insight to how his experience with homelessness helped shape an entire outlook of customer service based around empathy.

He gives some wonderful examples of companies which strive to improve – such as Disney and Ritz-Carlton – and tells us how these can be applied to any business, front-facing or not.

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

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