03. Remaining on Top of Customer Service Post-Pandemic with Francesca Rea

Welcome to Episode 3 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Francesca Rea, the hugely experienced operational leader throughout many companies – and currently Director of Customer Service and Service Delivery at NewDay.

We hear about her broad history of improving companies and remaining on top of multiple customer service channels. Francesca also explains what is going to be important in a post-pandemic landscape and why putting time pressure on customer service representatives is no longer necessary.

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: