46: Service Operations with Alec Dalton

Welcome to Episode 46 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Alec Dalton.

Alec is a Service Operations Advisor and Best-Selling Author.

We hear him discuss the importance of understanding why some companies – such as Disney – are so successful at making their guests feel special; the reason why service operations are so vital to any company; and how to make sure that organisations are attenuating their customer-facing language to the right and proper situations.

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You can find Alec online at:

LinkedIn

Website

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I have helped many businesses create a World-Class Customer Experiences through the work I create, and deliver via Workshops, Presentations and Online Training.

Some of the brands I’ve worked with are: