Welcome to Episode 27 of The Customer Service Gold Dust Podcast.

In this episode, Gavin focuses on customer service mindsets for success.

80% of success is down to mindset – only 20% is down to skill. Often it comes down to having a negative, problem-based mindset versus a positive, solution-based one. Choosing to be “world-class” is an underlying principle that will always stand you in good stead.