# Customer service workshops

Source URL: https://www.gavinscott.me/workshops/

Practical customer service workshops tailored to your organisation, your people and the conversations they have every day.

Customer service workshops
Good service takes practice. Help your team build confidence in the conversations that happen every day.
Listening and human connection
Handling difficult conversations
Building everyday service habits
Enquire about workshops
When your team needs practice.
Choose a workshop when you know the conversations your people need to handle better and want time to practise together. If you need to understand the wider service problem first,
start with consulting
.
What would you like
your team to do differently?
Listen for what matters.
Explore how to ask useful questions, understand what the customer needs and avoid rushing into a scripted answer.
Stay human when it gets difficult.
Work on the confidence to acknowledge frustration, handle complaints and give the customer a clear next step.
Make the learning part of the day.
Connect the customer experience to the team’s everyday culture. Discuss how useful ideas can become shared habits.
Start with the real situation.
Talk about your team
Share the customer feedback, challenges and everyday situations you want to address.
Shape the workshop
Agree the focus and format around what your people need to work on.
Put ideas into practice
Make time for discussion and practical learning your team can take back to work.
Ask about workshops, presentations, online training and coaching to help the learning last. Gavin’s 3-Minute Customer Service Strategy™ gives the team a shared approach to remember and put into practice.
Customer conversations
in practice.
“I’ve already explained this twice.”
A familiar response
“You’ll need to speak to another department.”
A more considered response
“Let me make sure I understand what has happened, so you don’t have to start again.”
Start by acknowledging the effort the customer has already made.
“I’m not sure which option is right for me.”
A familiar response
“All the information is on our website.”
A more considered response
“What matters most to you? Let’s work through the options together.”
“I bought from you last month.”
A familiar response
“What’s your order number?”
A more considered response
“Welcome back. How did you get on with it?”
What clients remember.
Read all five testimonials
“There’s not many training sessions that I’ve seen that have had that level of stickiness before!”
Karen Ingham
Customer Service Director, Virgin Media
“We not only saw a massive increase in Sales but big improvements with our Customer Experience.”
Lee Charlton
Head of Sales & Retention, npower Business
“Gavin was a vital part of a programme which empowered and enabled over 400 employees to be part of a cultural transformation…”
Nick Brownrigg
CEO, Alphabet
1 of 3: Virgin Media
Before we talk
Is the programme tailored to our organisation?
Workshops and consulting start with your organisation’s challenges. Tell Gavin about your team, your customer feedback and what you want to improve.
How much does it cost?
Tell Gavin what you have in mind and ask for a proposal.
How do we get started?
Book a discovery call or send Gavin an email with a little about your organisation and what you have in mind.
Book a discovery call
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.
Contact Gavin
Book a discovery call

## Links

- [Enquire about workshops](https://www.gavinscott.me/contact/?interest=workshops)
- [start with consulting](https://www.gavinscott.me/consulting/)
- [Read all five testimonials](https://www.gavinscott.me/about/#client-stories)
- [Book a discovery call](https://calendly.com/gavinscott/30min)
- [Contact Gavin](https://www.gavinscott.me/contact/?interest=workshops)
- [Book a discovery call](https://calendly.com/gavinscott/30min)