# Keynote speaking

Source URL: https://www.gavinscott.me/speaking/

Stories, humour and practical lessons that bring customer service to life at your next conference or team event.

Ideas that stay
with the room.
Customer service, team culture and human connection.
Keynote speaking with Gavin Scott.
Enquire about speaking
Watch the showreel
Give people something
to talk about.
Gavin shares lessons from his customer service career, alongside stories from the military, business and sport.
Creating memorable customer experiences
Explore how everyday conversations shape what people remember about your organisation.
Building a team that cares
Help people see the part they play in the experience your customers receive.
Making culture part of the conversation
Look at the habits and relationships inside your business that influence the service outside it.
Planning your event.
Gavin can take one slot in your agenda, such as an hour in the morning or afternoon, or help you design the content for the whole day.
Where Gavin has worked with audiences
BT: an event for BT’s Customer First programme
Virgin Media: sessions at call centre sites in India, Manila and the UK
O2: on stage at an O2 event
Exam revision: more than 500 events for young people across the UK
See how Gavin
connects with a room.
Watch the showreel
Watch on YouTube
Watch the company conference showreel
What clients remember.
Read all five testimonials
“It was a fun, engaging and impactful event that got fantastic feedback.”
Joe Hildebrand
Head of Organisational Development, BT
“Staff feedback ranged from ‘Eye opening’ to ‘Inspirational’.”
Jose Fernandez
Chief Operating Officer, Union Street Technologies
“There’s not many training sessions that I’ve seen that have had that level of stickiness before!”
Karen Ingham
Customer Service Director, Virgin Media
1 of 3: BT
Before we talk
Can the talk be tailored to our event?
Share your event theme, audience, format and the main takeaway you want people to leave with. Discuss these with Gavin when you enquire.
How much does it cost?
Tell Gavin what you have in mind and ask for a proposal.
How do we get started?
Book a discovery call or send Gavin an email with a little about your organisation and what you have in mind.
Book a discovery call
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.
Contact Gavin
Book a discovery call

## Links

- [Enquire about speaking](https://www.gavinscott.me/contact/?interest=speaking)
- [Watch the showreel](https://www.youtube.com/watch?v=65Q8e8LuoXw)
- [Watch the showreel](https://www.youtube.com/watch?v=65Q8e8LuoXw)
- [Watch on YouTube](https://www.youtube.com/watch?v=65Q8e8LuoXw)
- [Watch the company conference showreel](https://www.youtube.com/watch?v=R6o6d8IlGY4)
- [Read all five testimonials](https://www.gavinscott.me/about/#client-stories)
- [Book a discovery call](https://calendly.com/gavinscott/30min)
- [Contact Gavin](https://www.gavinscott.me/contact/?interest=speaking)
- [Book a discovery call](https://calendly.com/gavinscott/30min)