# 67: Contact Center Secrets with Matt Beckwith

Source URL: https://www.gavinscott.me/podcast/67-contact-center-secrets-with-matt-beckwith/

In this episode, Gavin is joined by Matt Beckwith. Matt is a Director of Customer Experience and ‘The Contact Center Geek’. We hear him talk about a particular habit he…

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From the podcast archive ·
6 July 2022
67: Contact Center Secrets with Matt Beckwith
Guest profile:
Matt Beckwith on LinkedIn
Listen on Buzzsprout
Welcome to Episode 67 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Matt Beckwith.
Matt is a Director of Customer Experience and ‘The Contact Center Geek’.
We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out – but may merge with digital even more in the years to come.
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You can find Matt online at:
LinkedIn
Website
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FeedSpot – 30 Best Customer Service Podcasts
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Be a guest on Customer Service Gold Dust.
Are you a Head of Customer Service or Customer Experience? Share the work you’re doing, what you’ve learned and the ideas other leaders could use.
Talk to Gavin about being a guest
Start with a 30-minute podcast discovery call.
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.
Contact Gavin
Book a discovery call

## Links

- [All episodes](https://www.gavinscott.me/podcast/)
- [Matt Beckwith on LinkedIn](https://www.linkedin.com/in/matthewbeckwith/)
- [Listen on Buzzsprout](https://www.buzzsprout.com/1644694/10905872-episode-67-contact-center-secrets-with-matt-beckwith)
- [LinkedIn](https://www.linkedin.com/in/matthewbeckwith/)
- [Website](https://contactcentergeek.com/)
- [FeedSpot – 30 Best Customer Service Podcasts](https://blog.feedspot.com/customer_service_podcasts/)
- [66: Getting the Little Things Right in Customer Service](https://www.gavinscott.me/podcast/66-getting-the-little-things-right-in-customer-service/)
- [Read episode notes](https://www.gavinscott.me/podcast/66-getting-the-little-things-right-in-customer-service/)
- [65: Best Ever Customer Service in the Hospitality Industry](https://www.gavinscott.me/podcast/65-best-ever-customer-service-in-the-hospitality-industry/)
- [Read episode notes](https://www.gavinscott.me/podcast/65-best-ever-customer-service-in-the-hospitality-industry/)
- [Talk to Gavin about being a guest](https://calendly.com/gavinscott/gavin-scott-discovery-call)
- [Contact Gavin](https://www.gavinscott.me/contact/)
- [Book a discovery call](https://calendly.com/gavinscott/30min)