# Customer experience training & keynote speaking

Source URL: https://www.gavinscott.me/

Gavin Scott helps teams create memorable customer experiences through practical workshops, keynote speaking and consulting.

Become the business everyone is recommending, because you are
Creating Exceptional
Customer Experiences
Join the world’s best loved businesses that people can’t stop talking about.
Contact Gavin
View services
On stage
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With your team
View workshops
In the conversation
View consulting
1 of 3: On stage
Gavin has worked with teams at
How can I help?
For your team
Customer service workshops
Help your team feel more confident in the conversations they have with customers every day.
Let’s talk about your team
View workshops
For your next event
Keynote speaking
Planning an event? Give your audience something useful to take back to work.
Tell me about your event
View speaking
For your organisation
Customer experience consulting
Talk through what your customers are experiencing and what you’d like to improve.
Talk through your challenge
View consulting
What clients remember.
Read all five testimonials
“We not only saw a massive increase in Sales but big improvements with our Customer Experience.”
Lee Charlton
Head of Sales & Retention, npower Business
“Since Gavin’s involvement with Union Street we have seen a tenfold increase in the amount of positive customer feedback.”
Jose Fernandez
Chief Operating Officer, Union Street Technologies
“There’s not many training sessions that I’ve seen that have had that level of stickiness before!”
Karen Ingham
Customer Service Director, Virgin Media
1 of 3: npower Business
Watch the showreel
For me, service has always been personal.
I grew up in pubs. My family knew their customers by name, remembered their stories and made them feel welcome.
That stayed with me, from my first customer service role to leading a team of 120, and into the work I do today.
Read Gavin’s story
Finding Gold Dust
My book on the moments that make service memorable.
Discover the book
Customer Service Gold Dust
Explore 91 episodes of Customer Service Gold Dust.
Browse the podcast
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.
Contact Gavin
Book a discovery call

## Links

- [Contact Gavin](https://www.gavinscott.me/contact/)
- [View services](#work-together)
- [View speaking](https://www.gavinscott.me/speaking/)
- [View workshops](https://www.gavinscott.me/workshops/)
- [View consulting](https://www.gavinscott.me/consulting/)
- [Let’s talk about your team](https://www.gavinscott.me/contact/?interest=workshops)
- [View workshops](https://www.gavinscott.me/workshops/)
- [Tell me about your event](https://www.gavinscott.me/contact/?interest=speaking)
- [View speaking](https://www.gavinscott.me/speaking/)
- [Talk through your challenge](https://www.gavinscott.me/contact/?interest=consulting)
- [View consulting](https://www.gavinscott.me/consulting/)
- [Read all five testimonials](https://www.gavinscott.me/about/#client-stories)
- [Watch the showreel](https://www.youtube.com/watch?v=65Q8e8LuoXw)
- [Read Gavin’s story](https://www.gavinscott.me/about/)
- [Finding Gold Dust My book on the moments that make service memorable. Discover the book](https://www.gavinscott.me/book/)
- [Customer Service Gold Dust Explore 91 episodes of Customer Service Gold Dust. Browse the podcast](https://www.gavinscott.me/podcast/)
- [Contact Gavin](https://www.gavinscott.me/contact/)
- [Book a discovery call](https://calendly.com/gavinscott/30min)