# Customer experience consulting

Source URL: https://www.gavinscott.me/consulting/

Understand what is working, find the gaps and give your people a practical approach they can use.

A clearer view of your customer experience.
Review your customer feedback and current service, then agree what your team needs to work on.
Enquire about consulting
“You invest heavily in getting new customers, but spend far less on keeping them.”
Gavin Scott
When you need to work out what to change.
Consulting starts with your customer feedback and current approach, then helps you agree the priorities and next steps. For a team ready to practise specific skills,
explore the workshops
.
Where should
we start?
You don’t need a finished brief. Choose the issue closest to what you’re seeing.
Look at the experience behind the feedback.
Bring the comments, complaints and recurring questions that concern you. We can talk about where the customer’s experience and your intentions are drifting apart.
Help your team deliver consistent service.
Explore the differences between teams, channels or individual conversations, and the support people need to deliver more consistent service.
Make the direction clear to the people doing the work.
Discuss how your service strategy translates into everyday decisions, confidence and habits across the team.
From a conversation
to a clearer approach.
01
Understand the problem
Talk through the issues, concerns and customer feedback behind your enquiry.
02
Review the experience
Look at your current approach and what helps or gets in the way of good service.
03
Work on the next step
Agree a customer service strategy and the training your team needs.
Gavin’s existing programme includes the 3-Minute Customer Service Strategy™. Scope and timing are agreed around your needs.
What clients remember.
Read all five testimonials
“Since Gavin’s involvement with Union Street we have seen a tenfold increase in the amount of positive customer feedback.”
Jose Fernandez
Chief Operating Officer, Union Street Technologies
“Gavin was a vital part of a programme which empowered and enabled over 400 employees to be part of a cultural transformation…”
Nick Brownrigg
CEO, Alphabet
“We not only saw a massive increase in Sales but big improvements with our Customer Experience.”
Lee Charlton
Head of Sales & Retention, npower Business
1 of 3: Union Street Technologies
What would better service mean for your business?
Agree the outcomes that matter to your organisation, then use customer and team feedback to understand progress.
Customer satisfaction, trust and Net Promoter Score
Fewer complaints and more positive customer reviews
Customer retention, repeat business and return on investment
Recommendations from customers who want to come back
Employee confidence, engagement and advocacy
A team culture that supports consistently good service
Ask about workshops, presentations, online training and coaching to help the learning last. Gavin’s 3-Minute Customer Service Strategy™ gives the team a shared approach to remember and put into practice.
Your 30-minute discovery call.
Talk through your concerns, get a clearer view of the next steps and discuss how Gavin could work with your organisation. The aim is to leave with a practical action plan.
Choose a time for a discovery call
Before we talk
Is the programme tailored to our organisation?
Workshops and consulting start with your organisation’s challenges. Tell Gavin about your team, your customer feedback and what you want to improve.
How much does it cost?
Tell Gavin what you have in mind and ask for a proposal.
How do we get started?
Book a discovery call or send Gavin an email with a little about your organisation and what you have in mind.
Book a discovery call
Let’s talk about your customer experience.
Tell Gavin about your team, your event or the challenge you’re working on.
Contact Gavin
Book a discovery call

## Links

- [Enquire about consulting](https://www.gavinscott.me/contact/?interest=consulting)
- [explore the workshops](https://www.gavinscott.me/workshops/)
- [Read all five testimonials](https://www.gavinscott.me/about/#client-stories)
- [Choose a time for a discovery call](https://calendly.com/gavinscott/30min)
- [Book a discovery call](https://calendly.com/gavinscott/30min)
- [Contact Gavin](https://www.gavinscott.me/contact/?interest=consulting)
- [Book a discovery call](https://calendly.com/gavinscott/30min)